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Our Terms Conditions at a Glance

Before you open your account, we want the ground rules on the table. These terms cover how your account works, how we handle your data, and what you can expect from us when you deposit through DANA, OVO or GoPay and reach the cashier…

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petir42 Our Terms Conditions at a Glance
SUPPORT TEAM

Talk to Us About the Terms

If any sentence here is unclear, or you want to check what a rule means for your account, the support desk is the fastest route. We answer questions about eligibility, deposits and withdrawals through the channels below, and we are happy to walk you through a policy before you agree to it.

Live chat Open the help bubble in the lobby for a direct conversation about your account or a specific clause.
Email Send your policy questions to our support inbox with your registered wallet details, and we will reply in order.
In-app help Check the help section after login for plain-language answers on data, withdrawals and your rights.
YOUR RIGHTS

How We Handle Your Data

Your personal details and wallet information are collected so we can run your account, process deposits and withdrawals, and keep the platform secure. We use cookies to remember your session and device, so you stay signed in across visits. When you request account changes or a data copy, we action it through the same channels as support and confirm with your registered contact. We keep records only as long as your account is active or the law requires, and we delete data on request.

Data handling

We collect what we need to operate your account and process DANA, OVO or GoPay payments, nothing extra.

Cookies

Cookies keep your session stable and remember your device so you do not log in fresh on every visit.

Account security

OTP codes verify your login, and we ask you to keep your wallet and password details private at all times.

Your requests

You can ask for a copy of your data, corrections, or account changes through support or the in-app help desk.

Terms & Conditions Questions

The questions below are the ones we hear most often at the support desk. If yours is not here, reach out and we will point you to the right clause.

You are free to close your account if new terms do not work for you. Contact support, settle any pending balance, and we will process the closure and delete your data.

Signing in relies on an OTP sent to your registered contact, so your password alone is not enough. Keep that code and your wallet details private and do not share them.

Yes. You can top up with DANA, OVO or GoPay, and withdrawals go back to a method registered in your name after verification. All payments must match your account details.

Message support or use the in-app help desk with your registered wallet details. We verify your identity, then action corrections or provide a copy of the data we hold.

This page always holds the latest version, and we push an update notice through your account when material changes land. Check back here before making a deposit.

Ask us before you act on it. Contact live chat or email with the clause in question, and we will explain what it means for your account in plain language.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.